Director, Data Center Operations Metro

OverviewAs the Director, Data Center Operations Metro, you will drive the delivery of world-class support services across your campus or metro. You will interact and maintain relationships with various authorities and partners across all sectors of the data center industry. You will use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and ecological responsibility. Excellent interpersonal awareness, ability to navigate ambiguity, and your mature communication skills will be pivotal in bringing your program management, technical abilities, and leadership experiences to a whole new level in supporting Microsoft's success! Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Data Center Campus Director, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

ResponsibilitiesEmpower a culture of safety, security and complianceinall aspectsof data centeroperationsLeadership, management, coaching, anddevelopmentof Microsoft full time employeesacrossdatacentersinyourMetroAccountable for theongoing ITand Critical Environment (CE)support for all service linesensuring the on-time and defect-free delivery of customer capacity within our SLA commitments Responsible for ensuring theplanning and delivery of all supporting physical infrastructure, logistics, andtheresources required to meet anticipated growthwithin your Metro Actively participatein incidentmanagementprocedures relating tomajor incidentsthat impact Microsoft cloud servicesin your Metro.This will includeleading incident management callswithcustomersand senior leadership,the timely resolution of incidents, post-incident reviews, and the implementation of improvement plansEnsure financial management of your metro includingthedevelopment of detailed budgets, forecasts, and management of operational and capital spend Management and oversight of all vendor / partner contracts and relationshipsincludingleased-facilitylandlords, IT and CE service providers, and partner support teamsCollaborate withglobalandregional management teamsand contributetoimprovement programsLearn, live, and coach the One Microsoft culture and values. Lead throughchangeby bringing clarity, generating energy, and delivering success