Solutions Architect

Job Description

Job Description

About Blink

Blink is a pioneering digital workplace platform that transforms intranets into dynamic, personalized employee experiences. We're at the forefront of workplace evolution, providing innovative solutions that connect entire workforces and deliver unprecedented insights into employee engagement and behaviour.

Role Overview

We are seeking an exceptional Solutions Architect to join our services team. This role combines strategic technical expertise, project management, and customer-centric solution design. You'll be a critical bridge between our customers, customer facing teams, and our engineering organization, driving successful platform implementations and innovative solutions.

Key Responsibilities

• Serve as the primary technical lead from pre-sales through to implementation and into Customer Success.
• Scope and define technical solutions based on complex customer requirements.
• Liaise with Product and Engineering to offer innovative solutions to customer business challenges.
• Deliver impactful technical presentations, documentation, tutorials and self-service resources to prospective and existing customers.
• Respond to technical components of RFPs.
• Plan, track, and oversee technical project timelines and specifications : conducting regular projects status meetings, managing risks and proactively addressing technical challenges.
• Understand and lead a customer through complex testing cycles.
• Collaborate cross-functionally with Sales, Implementation, Customer Success, Support, Product and Engineering teams.

Requirements

Professional Experience

Technical Expertise

Educational Background

Our Ideal Candidate

Benefits

You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!

Benefits include :

At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.