AgentForce Solutions Architect

AgentForce Solutions Architect

We've been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Salesforce Ventures-backed, Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Agentforce, Data Cloud, Loyalty Cloud, Personalization, Intelligence, Marketing Cloud Engagement, Service Cloud, and Sales Cloud.

We accomplish incredible digital transformation for our customers with incredible people. We've always held to the fact that talent trumps location, but culture trumps talent. We care about our people and we care about our customers.

About the Role :

Duties & Responsibilities :

• Design, develop, test, and deploy autonomous AI agents using Salesforce Agentforce across Salesforce clouds
• Build and configure custom Agent Actions (Flows, Apex, Prompt Templates, MuleSoft APIs) to extend agent capabilities
• Design and implement agent topics, instructions, and guardrails to ensure accurate and safe agent responses
• Create proof of concepts (POCs) to evaluate agent feasibility and demonstrate business value before full implementation
• Develop custom Prompt Templates and engineer system prompts for optimal agent performance
• Integrate agents with Data Cloud, external systems, and third-party LLMs using MuleSoft or APIs
• Implement agent security, including Einstein Trust Layer configuration and data masking
• Perform comprehensive testing including unit testing, simulation testing, and support user acceptance testing (UAT)
• Monitor agent performance analytics and continuously optimize based on conversation metrics
• Troubleshoot and resolve issues related to agent responses, actions, and integrations

Education & Experience Requirements :

Required Salesforce Certifications :

Preferred Certifications :

Knowledge, Skills and Abilities :

What We Offer :

Why You Should Join Us :

If you're interested, so are we! Send your resume our way, and we'll contact you for a phone interview if you meet qualifications

We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.