STUDENT SUCCESS MANAGER, Office of the Provost

STUDENT SUCCESS MANAGER, Office of the Provost

Job Description

STUDENT SUCCESS MANAGER, Office of the Provost

Category

Charles River Campus >

Professional

Job Location

BOSTON, MA, United States

Tracking Code

25500788110728

Posted Date

7 / 28 / 2025

Salary Grade

Grade 48

Position Type

Full-Time / Regular

Boston University Virtual (BUV) is a unit at Boston University focused on the creation and support of high-quality online degree and certificate programs. We are seeking a Manager of Student Success to work in collaboration with BUs Schools and Colleges to help students navigate their student journey and achieve their educational goals. The Student Success Manager will be responsible for providing guidance and support to BUs schools and colleges on the overall student success strategies and implementation and create a portfolio of resources and toolkits that can scale to support the online student journey for our portfolio of online offerings. This individual will work to establish common processes and procedures that support a robust and holistic student success experience for all online students. In addition, the manager of student success will also be responsible for monitoring student progress across schools and colleges and establishing metrics and dashboards to monitor student connections. The ideal candidate is experienced in the use of analytics tools (such as Power BI, Tableau), and is able to suggest and deploy strategic improvements based on these insights. Experience in managing student success strategies and milestones through the deployment of CRM and Admissions systems (e.g. Slate, WebAdmit, Salesforce) as well as Student Information systems is highly desired. The role reports to the Assistant Vice President for Enrollment Management and Student Success. Student Success Journey Mapping for Online Programs.

• Develop and implement a core online student success model that supports BUs schools and colleges in the ongoing support of online students.
• Work in collaboration with BUs schools and colleges to determine where best practices may already be in place and look at how to best leverage and scale resources and tools that can scale to support a portfolio of online programs.
• Offer support, as needed, for personal advising and guidance to online students, to best understand the current cycles and to augment the program needs for schools and colleges, as necessary.
• Establish criteria that are most important to online students and identify best ways to create success metrics in areas such as academic support, ongoing student journey collaboration, recommendations for continuing program or support enhancements, etc.

In collaboration with the BU Virtual technology team, play a key role in driving requirements and ongoing enhancements for the newly developed MY BU Virtual Campus, developed to provide a common destination for online students. Program Management (30%)

Identify the areas that can benefit from regular reporting to inform enhancements to the overall student success process.

Play a key role in bringing together student success coordinators across BUs schools and colleges to leverage best practices and enhance opportunities for student success.

Serve as a liaison and collaborator with other student success and enrollment management staff at BU Virtual to determine where there are opportunities to introduce new models and approaches to drive success. Communication and Collaboration (30%)

Collaborate with BUs Schools and Colleges to create a successful model that provides central support but with flexibility for the schools and colleges.

Required Skills

Minimum Qualifications :

Knowledge of financial aid processes, admissions and student success resources available to support students in higher education.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Skills

Job Location : BOSTON, MA

Position Type : Full-Time / Regular

Salary Grade : Grade 48

To apply, visit https : / / jobs.silkroad.com / BU / External / jobs / 315695

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