SENIOR PROGRAM COORDINATOR, School of Management, Undergraduate Programs

Senior Program Coordinator, School of Management, Undergraduate Programs

Reporting directly to the Associate Director, Student Engagement, this position is responsible for managing the customer service experience and front office functions for the Questrom School of Business Undergraduate Development Center (UDC). This includes supervising front-desk operations, overseeing a team of 10-12 undergraduate student employees, and ensuring a superior standard of service in a fast-paced, student-facing, and multifaceted environment. This role requires a strong working knowledge of all UDC services and programs, which may include providing high-level on-the-spot academic advising, responding to a wide range of inquiries from various stakeholders, and making appropriate referrals and connections when necessary. Additionally, this role manages the UDCs general email account and addresses inquiries from students, alumni, faculty, staff, parents, and other University stakeholders. This is a highly student-facing role that requires a consistent on-campus presence to support day-to-day operations and student engagement. The role is primarily in-person, with the opportunity to work remotely one day per week. Standard operational hours for this position are Monday through Friday, 9 : 00 AM to 5 : 00 PM EST. Occasional evening or weekend hours may be required during peak periods (e.g., start of semester events, registration, open houses, and special events).

Required Skills

A B.A. / B.S. degree is required; however, an equivalent combination of education and 13 years of relevant experience in customer service, higher education, or student support will also be considered.

• Strong verbal and written communication skills; multilingual proficiency is an asset in supporting our diverse student population.
• Active listening and effective problem-solving abilities.
• A professional, calm, and courteous demeanor in a fast-paced, high-traffic environment, with many competing priorities.
• Ability to remain calm, empathetic, and solutions-focused when addressing sensitive or complex inquiries.
• Excellent organizational and multitasking skills.
• High attention to detail and consistent follow-through.
• Cultural competency and sensitivity when working with individuals from diverse backgrounds This position is ideal for candidates interested in student affairs, academic advising, or university administration. Comprehensive training on university systems, policies, and customer service procedures will be provided.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.