Trust & Safety External Engagement Lead

Trust And Safety External Engagement Lead

Are you someone who brings a thoughtful approach to relationship-building, crafting approaches to online safety? Are you motivated by fostering collaboration between experts, public interest collaborators, and policy communities? As an External Engagement Lead on our Trust & Safety team, you'll play a pivotal role in advancing responsible safety outcomes across Apple's platforms and products. At Apple, our goal is to create technology that empowers people and enriches their lives while helping them stay safe. The Trust and Safety team plays a role in meeting this goal by collaborating with product and other cross-functional teams to ensure our customers enjoy the safest, most trusted products and services. Our efforts span strategy, policy, online safety analysis, engineering, operations, and research, while supporting all parts of the Apple ecosystem. We are looking for a strategic and collaborative External Engagement Lead to champion our efforts in building trust and fostering dialogue with key external partners. The ideal candidate possesses a deep understanding of online safety issues, strong communication skills including the ability to adapt to diverse audiences, and experience building and sustaining collaborative relationships.

As the External Engagement Lead, you will be responsible for developing and executing external engagement strategies that support Apple's commitment to trust and safety. You will work closely with cross-functional teams to ensure a consistent and credible safety messaging, and to incorporate external insights into our products and features, policies, and safety strategies.

Strategic External Engagement : Develop and implement comprehensive external engagement strategies related to trust and safety topics, including harmful content, online abuse, interpersonal and child safety.

Stakeholder Relationship Management : Identify, cultivate, and maintain positive relationships with subject matter experts, researchers, NGOs, advocacy groups, and other relevant external partners. Carry out open engagement with a wide user base, including experts and key stakeholders, on the development, interpretation and application of safety standards and their effectiveness or appropriateness.

Convening and Facilitation : Prepare and position Apple for expert convening, roundtables, and workshops, and develop, organize, and host briefings, listening sessions, and informational engagements.

Systems & Process Coordination : Maintain organized contact tracking and engagement history, and build repeatable systems for external consultation processes, coordinating with internal partners.

Trust & Safety Communications : Ensure clear, consistent, and credible safety messaging aligned with Trust & Safety goals, and manage the editorial workflow for safety-related updates.

Cross-Functional Collaboration : Coordinate closely with Public Relations, Government Affairs, Product Marketing, Online Safety Legal, policy, and operations teams on safety disclosures, transparency reports, and crisis communications.

Research & Knowledge Translation : Support tracking and accountability protocols for synthesizing external research and insights, and track academic, regulatory, and civil society developments in online safety.

Minimum Qualifications :

• 5+ years of experience in roles such as external affairs, policy engagement, communications, trust & safety, or nonprofit / academic liaison.
• Demonstrated background in policy, public interest technology, or online safety governance, with experience engaging with the public sector.
• Excellent writing, communication, and relationship-building skills across diverse partner groups.
• Demonstrated track record of coordination and engagement management in medium to large-scale organizations.
• Familiarity with online harms discourse and current global debates in digital governance.
• Ability to manage concurrent projects with flexibility to adapt and find proactive opportunities.
• Willingness to travel as needed.
• Ability to support across multiple time zones and willingness to work outside standard work hours regularly.

Preferred Qualifications :

Pay & Benefits :

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,300 and $263,100, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apples discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apples employee stock purchase plan. Youll also receive benefits including : comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.