AT&T Customer Service Agent

If you speak the language of gigabits and customer satisfaction, Westpeak Consultants is the place for you! We’re expanding our specialized team in Fresno dedicated entirely to the AT&T brand, and we need tech-savvy, friendly, and motivated individuals at our forefront. As the AT&T Customer Service Agent, you’ll help customers connect, upgrade, and optimize their tech. This role is ideal for somebody who thrives in customer interaction and turning service inquiries into sales victories.

The Day-to-Day Hustle of an AT&T Customer Service Agent

• Being the friendly voice and face for AT&T, engaging customers directly in various settings.
• Proactively presenting and selling new AT&T products and services (like fiber and mobile) based on specific customer needs and usage.
• Actively listening to customers needs to identify and recommend relevant telecom sales solutions.
• Conducting detailed service and account reviews to ensure customers are getting the most from their current AT&T package.
• Troubleshooting basic service issues and seamlessly escalating complex technical support needs to the appropriate channel.
• Becoming a subject matter expert on all AT&T technology and promotional offers.
• Maintaining a high level of professionalism and customer satisfaction while managing a busy daily schedule.
• Participating in ongoing product knowledge sessions together with other AT&T Customer Service Agents to keep your internal software updated.