Director of Installation and Maintenance (I&M)

Job Description

Job Description

Description :

Tillman FiberCo is building a 100% fiber network to support the next generation of broadband services. Tillman FiberCo is a portfolio company of Tillman Global Holdings, a holding company focused on building premier digital infrastructure businesses globally.

We are seeking a Director of Installation & Maintenance (I&M) to lead statewide fiber installation and maintenance strategy, execution, and performance for Tillman FiberCo’s growing FTTP network across Florida. Reporting to executive leadership, this role owns vendor strategy, operational governance, budget planning, and cross-functional alignment to ensure best-in-class service reliability, efficiency, and regulatory compliance.

This is a Remote Opportunity within the state of Florida.

Key Responsibilities :

• Strategic Leadership : Develop and implement the statewide I&M strategy aligned with corporate growth and customer experience goals.
• Vendor & Partner Governance : Lead vendor selection, contract negotiation, and KPI scorecards to ensure accountability and scalability.
• Performance Management : Define and track statewide KPIs (MTTR, SLA, Repeats), leveraging analytics to improve quality, reduce costs, and enhance NPS.
• Budget & Resource Planning : Own annual budgets, resource forecasts, and workforce scaling models across all Florida markets.
• Cross-Functional Alignment : Collaborate with Engineering, Construction, and PMO leadership to ensure operational readiness for new network builds.
• Compliance & Quality : Oversee FCC and state compliance frameworks, ensuring audit-ready documentation and adherence to design standards.
• Leadership Development : Build and mentor a high-performing leadership bench (Sr. Managers, Managers), fostering accountability, safety, and continuous improvement.
• Innovation & Tooling : Champion FSM standardization, dispatch optimization, and predictive maintenance initiatives.

Requirements :

What we are looking for :

As a growing company, we are committed to attracting and developing the absolute best talent by offering a workplace where results are recognized and rewarded. We offer a terrific opportunity for you to grow :