Order Operations Analyst, Order Management

Order Operations Analyst, Order Management

At Palo Alto Networks everything starts and ends with our mission : Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

As an Order Operations Analyst at Palo Alto Networks, you will play a key role within our Order Operations department, ensuring the accurate and timely processing of customer purchase orders. You will handle a high volume of orders, collaborating with internal and external teams to manage the booking, fulfillment, and tracking of orders in our ERP system. Your role requires incredible attention to detail, the ability to work both independently and as part of a team, and a strong desire to learn and adapt to rapidly evolving business needs. You will report to a manager in our Santa Clara headquarters and may be required to work extended hours during peak periods at the end of months and fiscal quarters.

Your Impact

• Review and manage purchase orders from Palo Alto Networks distributors and resellers across regions (EMEA, JAPAC, NAM), ensuring they align with approved quotes, contract terms and revenue recognition policies.
• Process a high volume of sales orders, ensuring precise accuracy in entering data into the CRM (Salesforce) and cross-checking with the ERP system (SAP).
• Collaborate with sales teams, distributors, deal desk, and sales ops to resolve order-related issues, pricing matters and escalations.
• Track and communicate order status, shipment details, and delivery updates to both internal and external stakeholders, ensuring customer concerns are addressed efficiently.
• Ensure all purchase orders meet company compliance, licensing terms, and are being placed by authorized channel partners
• Liaise with the trade, backlog management, and logistics teams to provide accurate shipment and compliance documentation, maintaining order integrity throughout the process.
• Participate in key initiatives and projects that drive process improvements and support team and company goals.

Qualifications

Your Experience