Channel Distribution Order Operations Specialist

Channel Distribution Order Operations Specialist

Our Mission

At Palo Alto Networks everything starts and ends with our mission :

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full-time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

This role is essential in ensuring the smooth and efficient flow of products through our Channel Distributors by managing daily operational tasks and acting as a key point of contact for transactional activities. The Channel Distribution Order Operations Specialist will primarily focus on processing orders, managing inventory data, reconciling discrepancies, and coordinating efforts to support our Distributors and optimize fulfillment processes within our high-tech environment. This position plays a critical part in supporting Revenue Accounting by ensuring accuracy in Inventory Management, facilitating precise POS reconciliation, and managing True-up Credits. Close collaboration with Channel Management is essential to achieve our operational efficiency and revenue goals.

Your Impact

I. Distributor Order Processing & Backlog Management

• Process Channel Stocking Replenishment (Sell-in) Orders from assigned Distributor accounts promptly and accurately.
• Manage order backlog and confirm stocking order commit dates directly with Distributors, providing clear communication on order status.
• Report account concerns related to order processing or fulfillment to Channel or Fulfillment Operations Management as needed.

II. Collaborative Planning, Forecasting, & Replenishment (CPFR) Support

III. Point of Sale (POS) Processing & Reconciliation

IV. Distributor Inventory & Credit Memo Reconciliation

V. Operational Support & Process Improvement

Contribute to the continuous improvement of our order operations processes and tools by providing feedback and assisting with implementation.

Qualifications

Your Experience

The Team

The Channel Distribution Order Operations team serves as a strategic function within our Worldwide Operations Group, acting as an extension of