Senior Manager, Nurse Navigation Call Centers

Nurse Navigation Call Centers, Sr. Manager

Location : Lewisville, TX

$115K-$120K Range

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark in meaningful work that will make an impact on you and the customers we service. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.

The Nurse Navigation program's mission is focused on improving access to high-quality care, decreasing unnecessary healthcare expenditures, and improving the overall experience, satisfaction, and clinical outcomes for the populations we serve.

The Nurse Navigation program is growing and expanding with a second call center located in Phoenix, Arizona in a state-of-the-art Integrated Communications Center (ICC). Using proprietary evidence based clinical decision software to immediately evaluate a caller's current condition, we can match the caller with the appropriate resources to meet the caller's unique healthcare needs.

The Senior Manager, Nurse Navigation Call Center, reporting to the VP, Nurse Navigation, is responsible for overseeing the daily operations of the nurse navigation call centers. This role involves managing a team of nurse navigators, ensuring high-quality care, and implementing strategies to improve efficiency and caller satisfaction.

Key Responsibilities :

• Oversee the daily operations of the nurse navigation call centers.
• Manage and support a team of nurse navigators.
• Develop and implement strategies to improve call center efficiency and caller satisfaction.
• Monitor and analyze call center performance metrics.
• Ensure compliance with healthcare regulations and standards.
• Collaborate with other departments to enhance navigation services.
• Provide coaching and development opportunities for staff.
• Handle escalated caller issues and concerns.

Qualifications :

Required Skills :

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EEO Statement

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R0046983