Event Manager

About the Position : Description

Description

• The City of Roanoke is seeking an Event Manager to, under general supervision from the Director of Event Services, plan and coordinate events;
• coordinate, manage, and supervise the work of facility Event Supervisors; oversee parking lot operation; serve as a liaison between facility users and facility staff, service providers and other stakeholders;

provide responsible staff assistance to the Director of Event Services; and serve on committees as needed.

The City of Roanoke is an Equal Employment Opportunity / AA / M / F / Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry.

Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment.

By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

This is an exempt position.

Examples of Duties

Job Functions : · Directly manage, supervise, and schedule all part-time Event Supervisors.· Participate in training of all part-time event staff.

• Oversee parking lot operations, working with outside service contractor to determine staffing levels and logistics for events.
• Communicate and meet with facility customers in advance of events and assist in determining event needs.· Provide information and direction to operations and support staff including housekeeping, set-up, utilities, maintenance, security, and event staff.
• Integrate facility events with exclusive and outside service contractors including food & beverage, audio / visual, telecommunications, decorators, etc.
• Prepare pre-event cost estimates for facility customers.· Prepare written details and requirements for each event; prepare floor plans and ensure compliance with applicable fire, building, and safety codes;
• communicate changes before and during events.· Develop event security and staffing plans for assigned events; submit requests for additional medical and security staff;
• supervise event staff during events.· Serve as a facility representative at events; facilitate pre and post-event walk through to assess facility condition;

enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints.

Prepare written evaluations of assigned events; calculate, prepare, and submit summary billing statements.· Answer questions and provide information to facility customers;

conduct facility tours as needed.· Communicate clearly and concisely in the English language, both orally and in writing.

• As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate.
• Routinely serve as Manager on Duty.· Prepare event settlements.· EBMS administration (Event Booking Software).· Serve on facility committees as needed.
• Perform other duties as required

Typical Qualifications

Qualifications : Knowledge Of : · Operational characteristics of event management.· Customer Service practices.· Crowd management and control techniques.

• Fire and public safety regulations.· Basic understanding of food service practices.· Basic understanding of A / V equipment and systems.
• Terminology used in entertainment and convention settings.· Relevant federal, state, and local regulations.· Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software.
• Experience with EBMS (event planning software) a plus.Ability To : · Plan, service, and supervise large events· Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with staff, contractors and facility users.· Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
21 days ago