Senior Application Analyst

Persistent Technology Inc.

Job Title : Application Analyst

Location : Remote

Position Summary

The Senior Application Analyst supports the U.S. Department of Veterans Affairs (VA) by providing expert-level application analysis, troubleshooting, and workflow management across enterprise applications, including VistA Imaging and related systems.

This position is responsible for managing customer support workflows, analyzing system issues, implementing solutions, and ensuring high-quality service delivery for VA clients.

The ideal candidate has direct experience working within VA environments , understands VistA Imaging and ServiceNow workflows , and is comfortable collaborating across multiple technical and clinical teams. An active PVI GFE (Government Furnished Equipment) is preferred for this role.

Key Responsibilities

Enterprise Application Expertise

• Implement and maintain customer support workflows across all touchpoints (releases, bug fixes, and support tickets).
• Assess, manage, and integrate enterprise applications ensuring alignment with VA business and operational baselines.
• Lead enterprise application integration efforts and oversee technical validation of deliverables.
• Develop and support technical strategies that improve operational efficiency across VA environments.
• Educate internal teams and VA stakeholders on best practices and system usage.
• Provide work direction, mentoring, and oversight for team members to ensure high-quality deliverables under multiple priorities.

Analysis & Problem Resolution

Communication & Collaboration

Technical & Domain Knowledge

Required Skills and Experience

Must Have :

Good to Have :

Highly Desirable :

Key Attributes

Education and Experience