Implementation Architect

Job Description

Job Description

Tonkean is the world’s first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are—eliminating the need for change management—and is 100% no-code.

At Tonkean, we believe that all this—compliance, efficiency, operational excellence—requires high levels of process adoption. But to ensure high levels of process adoption, you need to create processes that provide a great employee experience : that serve employees’ needs, understand their preferences, and solve their problems.

To that end, you need a barrier-breaking technology partner. That’s what Tonkean seeks to be.

ROLE OVERVIEW

Customer Discovery & Solution Design Expert

The Implementation Architect is a strategic consultant responsible for deeply understanding a client’s business processes, operational pain points, and desired outcomes. This role is initially focused on discovery and design, identifying inefficiencies and architecting ideal-state solutions using Tonkean. Beyond that, the IA will serve as ongoing support and mentoring to the Implementation Engineer role, ensuring that the IA’s design is being delivered. You will work closely with client stakeholders to ensure we design transformative, user-centric processes that align with their goals. You will not be highly involved in technical configuration or building on the Tonkean platform, but you will need to understand the platform's power, capabilities, and architecture.

This role is best suited for individuals with a strong background in process improvement, enterprise consulting, and change management.

WHAT YOU WILL WORK ON

• Lead deep discovery sessions with business stakeholders to understand current processes, challenges and pain points, and strategic goals leading to documenting what success looks like.
• Conduct process mapping and pain point analysis to uncover opportunities for automation and transformation.
• Translate findings into high-level Tonkean solution designs — clearly defining scope, functional requirements, and user journeys into Product Requirements Documents.
• Breakdown the PRD into actionable requirements that can be jointly sorted into MVP and future phase delivery.
• Serve as a strategic advisor to clients, communicating the value of new process experiences and ensuring strong stakeholder alignment.
• Partner closely with Implementation Engineers to hand off design documentation for execution. Vet their estimates and serve as a mentor along the journey of development and testing the solution.
• Define success metrics and KPIs to measure the impact of designed solutions.
• Contribute to evolving Tonkean’s discovery and design methodology and templates as the team scales.

ABOUT YOU

OUR VALUES

PERKS AND BENEFITS

Competitive compensation package starting at a minimum of $135k base salary annually, with a variable compensation structure based on experience and performance.

Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply and tell us why you’d be a great fit.

Tonkean is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. We believe diversity is important to building a successful business and do not discriminate based upon race, religion, color, national origin, sex, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other status protected by the laws or regulations in the locations where we operate. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with criminal histories.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.