Tier II Help Desk Technician (Managed Services, on-site Orlando)

We are in search of a genuine Tier 2 professional who can take full responsibility for escalations related to networking and Windows server workloads in a dynamic MSP, multi-tenant setting. Your approach is proactive —you monitor systems, foresee issues, and resolve challenges before users even notice . When challenges arise, you confidently take charge and manage them effortlessly. Additionally, you’re ready to engage in a mandatory on-call rotation . This role is not suited for someone looking to learn on the job; we want someone who is already performing at a Tier 2 level.

Requirements

Must‑haves

• 3–5+ years in IT support with recent Tier 2 responsibilities; MSP experience strongly preferred
• Demonstrated ownership of escalations and complex incidents; proactive problem prevention
• Hands‑on with Microsoft 365 & Entra ID tenant admin, Intune device / compliance
• Solid networking across VLAN / DHCP / DNS / VPN; can read basic topology diagrams
• Comfortable with a modern PSA and RMM
• Willing to participate in a required on‑call rotation
• Excellent written and verbal communication with users

Nice‑to‑haves

What you’ll do

Work location & schedule

On‑site in Orlando , FL . Standard M–F business hours with required on‑call / after‑hours rotations .

Benefits

COMPENSATION :

Annual salary of $70,000-85,000 / year commensurate with experience + on-call stipend as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance.

Benefits Include :

✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time.

✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue.

✅ Life Insurance, Dental & Vision Insurance – 100% company-paid coverage for employees.

✅ Short- & Long-Term Disability Insurance – Income protection benefits provided.

✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage.

✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support.

Join Enterfusion and be part of a team that invests in your success! 🚀