Print Service Support Technician

ABOUT THE ROLE

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Skill

Required / Desired

Amount

of Experience

Microsoft 365

Required

Years

Strong communication and interpersonal skills and detail oriented

Required

Years

Strong analytical and troubleshooting skills

Required

Years

Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Required

Years

Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.

Required

Years

Commitment to delivering high quality end user support and customer service

Required

Years

Experience in a help desk or technical support role.

Required

Years

Knowledge of IT systems

Required

Years

Knowledge of print services environment

Desired

Years