Warranty Hub Regional Manager - Fontana, CA

Warranty Hub Regional Manager

The MuscoServices Team has an opening for a Warranty Hub Regional Manager in the Fontana, California area. If your experience aligns with the qualifications outlined below, we look forward to hearing from you! Essential criteria include :

Post-high school education (trade school, associates, or bachelors degree) in business or customer service-related field or equivalent experience preferred

5-7 years of leadership / supervisory experience is preferred

Work knowledge and experience in a customer services business

Excellent verbal, written, and telephone communication skills

Excellent technical and problem-solving abilities

Ability to work well in a fast-paced, ever-changing environment

Mechanical aptitude or knowledge

Ability to coordinate schedules and perform managerial duties

Strong personal initiative and ability to work with little supervision

Strong organizational skills

Computer skills in Word, Excel, and internal computer systems

Strong small meeting group skills

Roles and responsibilities include :

• Responsible for the management, operations of a services hub executing on service orders that take place within a defined geography, roughly a 200-mile radius of the hubs office location.
• Assist in development of hub processes with the support from Muscos Corporate Services Team. Operational and budget responsibilities of the regional warranty hub to ensure company goals are met in quality and quantity of warranty claims, completion timeframes, product inventory and overall operations.
• Coordinate, communicate, and confirm schedules for warranty requests including project details, technician schedules, customer schedules, vendor management, and rental of necessary equipment to complete projects in a timely manner providing high levels of customer service.
• Key focuses on service quality, safety and the customer / Musco warranty experience, as well as meeting needs of Muscos internal process requirements (RMA) and hub product inventory.
• Oversee the daily service operations within the assigned geography, people leadership, coaching, expense management, inventory control, safety and appearance.
• Direct management of the regional technician team (3 - 6 direct reports). Team development, salary recommendations, approving PTO and maintaining consistent communication with technicians regarding daily work duties, schedules and performance to ensure key indicators and goals are achieved.
• Make solid financial decisions related to project costs (rental equipment, tech purchases, logistics decisions), as well as working with vendors to set up pricing standards.
• Develop a working knowledge of standard Musco products and ability to forecast length of time to make repairs or project work.

Other special requirements include :

Salary : $75,000-100,000

Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide. At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide.