Vice President of Operations

A company is looking for a Vice President of Operations to lead and optimize operational excellence across various teams.

Key Responsibilities

Lead and scale operations across customer success, implementation, support, and internal process optimization

Design and implement operational systems, KPIs, and reporting to enhance visibility and performance

Partner with product and engineering teams to align operational capabilities with product development and customer outcomes

Required Qualifications

10+ years of experience in operations, business strategy, or general management, preferably in B2B SaaS or supply-chain tech

Proven success in scaling a high-growth organization or leading cross-functional operations in a startup environment

Exceptional analytical and systems-thinking skills; data-driven and process-oriented

Strong leadership presence with the ability to influence across teams

Hands-on and adaptable, comfortable with both strategic planning and tactical execution