Director, Tech Lead - End User Experience Engineering

Job Classification :

Technology - Engineering & Cloud

Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability, and efficiency?

The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.

Your Team

As a Director , Tech Lead for the Global End User Experience team operating from within the CTO, you will establish a strategic technical roadmap to improve employee experience and velocity.

You will lead a team of engineers, while contributing hands-on to embed AI in the workforce, eliminate friction, and develop features that contribute to greater employee experience.

You will partner with key groups such as the End User Experience Research team, as well as product owners and tech lead s across businesses to identify key gaps and define the technical vision and delivery roadmap .

You will operate a team with a focus on continuous improvement and seeking to reduce undifferentiated heavy lifting .

Here is What You Can Expect on a Typical Day

Partner with your product owner to define the product , technical strategy and delivery roadmap .

Provide technical expertise as it relates to workforce AI, automation, application development, and highly efficient processes.

Digest input from multiple data sources (end user survey data, helpdesk data, etc.) , and a nalyze to identify key gaps in the experience.

Identify opportunities for simplification in the toolset exposed to end users, streamlining the number of interfaces and improving the value of the strategic interfaces.

Partner with the the team to establish technical designs and delivery plans to execute on key gaps.

Build highly scalable solutions to support all Prudential employees globally (50,000+)

Lead with an application development mindset, promoting frequent small change s .

Establish a communication strategy and engage end-users through a continuous feedback loop.

The Skills & Expertise You Bring

Deep Application Development, Engineering, Analytics, or similar experience

Strong technical experience in :

Development, Automation, Infrastructure as Code

Python or similar coding experience

Terraform / Cloudformation or similar experience

AI workforce knowledge ( e.g. LLM, DeepLearning , copilot or similar products )

Knowledge of Information Security ( Authn , Authz , basic network flows)

API and Event Driven Design

Modular and Reusable Cod e

Agile methodology

Desire to continuously ask questions, question the status quo, work through ambiguity and continuously improve.

Lead and effectively leverage diverse ideas, experiences, thoughts, and perspectives to the benefit of the organization.

Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges.

Excellent problem solving, communication and collaboration skills; enjoy learning new skills.

Bachelors Degree or equivalent relevant experience

Expertise with several of the following :

Effective Communication : Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit , receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Decision-Making & Critical Thinking : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Interpersonal Relationships : Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Financial / Business Acumen : Strong Knowledge of financial and / or business concepts, tools and processes and how financial metrics are used to monitor and drive outcomes.

Includes understanding of company accounts / metrics (ex : balance sheet, profit / loss, cash flow, budget & forecast).

Analytical Thinking : Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Agile Methodologies : Knowledge of concept and principles of agile methodology ; ability to apply appropriate agile approaches in the processes of software development and delivery.

You’ll Love Working Here Because You Can

Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better.

As you put your skills to use, we’ll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities.

You’ll be surprised by what this rock-solid organization has in store for you .

What we offer you :

Market competitive base salaries, with a yearly bonus potential at every level

Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave

Retirement plans :

401(k) plan with company match (up to 4%)

Company-funded pension plan

Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs

Work / Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.

Employee Stock Purchase Plan : Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.