Patient Service Representative IV

Job Details

Patient Service Center - Atlanta GA

Full Time

High School or GED

As needed for business requirements.

Patient Service Center

Description

GENERAL SUMMARY OF DUTIES : Responsible for advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for : procedures follow-up office visits and ancillary services. Additionally responsible for obtaining accurate documentation of patient information physician scheduling endoscopy center scheduling requests received via the Patient Portal and for responding resolving and / or escalating as required to all patient related issues. Growth opportunity for senior level up to PSR VI position .

• Must meet and maintain an average Overall Score of 85% or better to apply for open position.

Title

# of Brands / Acquisitions

Time in Position

Patient Service Representative I

New Hire

Patient Service Representative II

6 months or more

Patient Service Representative III

12 month or more

Patient Service Representative IV

18 months or more

Patient Service Representative V

5 or more

24 months or more

Patient Service Representative VI

Must have MA experience and service both CSR and PSR calls as required

6 months in MA position

LOCATION : Potential remote position

REPORTS TO : Patient Service Manager

RESPONSIBILITIES :

Duties include but are not limited to :

Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.

Schedules reschedules and manages cancellations and no shows for patient office visits and procedures

Maintains and updates current information on physicians schedules and endoscopy block time; schedules patients according to physician availability and preference

Collects and records accurate patient information according to the UNITED DIGESTIVE Documentation Requirements

Ensures all applicable procedures are scheduled in UNITED DIGESTIVE endoscopy suites; coordinates scheduling of procedures in hospital if necessary

Ensures all applicable ancillary services are scheduled at United Digestive

Handles requests for information or appointment received via the eCW Patient Portal or United Digestive Website in an efficient and timely manner

Mails / Emails information packets to patients who are new to the practice

Addresses questions regarding patient appointments and requests for information from referring providers

Accurately provides or counsels patients and / or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary

Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team

Answers emails and voicemails and returns patient calls in a timely and efficient manner

Completes requests for information from other United Digestive staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts

Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information

Participates in staff meetings as directed by the Patient Service Supervisor or Manager

Participates in marketing activities as directed by the Patient Service Supervisor or Manager

Participates in ongoing customer service training as directed by the Patient Service Supervisor or Manager

Any other duties and / or special projects as assigned

REQUIRED EDUCATION SKILLS & EXPERIENCE

High School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center eCW specialty clinic and / or gastroenterology experience preferred; staff member must be computer literate able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred but not required.

ADDITIONAL SKILLS AND EXPERIENCE

Patient Service Representative must be able to :

Possesses the ability to deal with patients visitors co-workers and physicians with courtesy and respect

Displays a professional outgoing warm and helpful attitude

Possesses compassion for dealing with people who are ill and need help

Plan prioritize and complete multiple tasks as delegated by the Patient Service Manager

Work under pressure; assess respond and communicate issues in a timely manner

Communicate clearly with patients and coworkers through the telephone email and in-person

Interpret and apply clinical and non-clinical policies and procedures

PHYSICAL / MENTAL / ENVIRONMENTAL DEMANDS

Requires sitting and standing associated with a normal office environment; travel within the Metro area required.

Required Experience :

Unclear Seniority

Key Skills

Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1