Claim Rep. Bond & Specialty Insurance

Travelers Claim Representative

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category : Claim

Compensation Overview : The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range : $63,800.00 - $105,400.00

Target Openings : 1

What Is the Opportunity?

As a Claim Rep, you will fulfill the Bond and Specialty Insurance (BSI) Claims mission by conducting thorough investigations, analyses, evaluations, and dispositions of claims as well as providing superior customer service in order to achieve desired results. Effectively manage all assigned BSI claims, typically of moderate severity and complexity. Interact and collaborate with claim and underwriting colleagues as well as with external business associates (insureds, vendors, agents).

What Will You Do?

Handle and resolve claims of moderate severity and complexity with moderate supervision, including conducting in-depth investigations and analysis, identifying potential risks, liabilities, and coverage issues, and the negotiation of settlements.

Review Bond / Insurance policies, agreements, contracts, and legal documents to confirm coverage and obligations under supervision of management.

Work with claim management to assess claim exposures and develop effective strategies for claim resolution. Interact and collaborate with internal departments as needed.

Ensure compliance with BSI claims processes, procedures, and best practices.

Maintain thorough documentation of claim activities, decisions, and communications, adhering to record-keeping standards and confidentiality protocols.

With guidance from management as necessary, communicate and strategically collaborate with outside counsel to proactively manage litigation.

Prepare reports to management to accurately reflect loss development, potential / actual financial exposure, coverage issues, projected / actual recoveries and propose claim, recovery, and resolution strategies with assistance from management (if necessary).

Identify all recovery opportunities and, where appropriate, coordinate recovery efforts with the Recovery Management Unit and claims management.

Ensure stakeholders / customers feel secure, respected, and cared for throughout the duration of the claims process.

To perform the essential functions of this job, acquisition and maintenance of Insurance License(s) is required to comply with state and Travelers' requirements. Generally, license(s) must be obtained within three months of starting the job and must obtain ongoing continuing education credits as mandated.

Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Bachelor's degree.

Three years of claim handling experience.

General knowledge of legal terminology and legal research to effectively manage through the claim process.

Intermediate grammar and writing skills with the ability to develop comprehensive, clear, and concise claim documentation.

Proficient in using legal research software (e.g. Westlaw, Pacer, LexMachina), Microsoft Office and PDF Software.

What is a Must Have?

High school diploma or GED.

Two years of professional work experience, one year of claim handling experience.

What Is in It for You?

Health Insurance : Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.

Retirement : Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off : Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program : The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http : / / careers.travelers.com / life-at-travelers / benefits / .