Sr. Facilities Coordinator

Overview

Job Title : Sr. Facilities Coordinator

Job Description Summary : Assist with the operation, troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings

Responsibilities

• Provide general overall facility management services including continuous monitoring of office / facility
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action
• Remain knowledgeable regarding all operational aspects of building systems
• Coordinate with outside contractors for the service and repairs of equipment
• Follow protocol for effective building-specific maintenance and safety procedures
• Maintain ongoing communication with contractors, client, and team
• Assist with the inspection of the sites within the assigned building portfolio
• Create work orders and assign work orders to the engineering staff, subcontractors and vendors
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Request, review and submit work orders, bids and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner
• Assist in the monitoring and assessment of vendor performance
• Train vendors on work order and billing procedures
• Manage complex work orders such as environmental issues and disaster recovery
• Manage service and performance of vendors and landlords for timely completion of jobs
• Create and record appropriate written communication between all parties
• Schedule and document maintenance and repairs on building equipment
• Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates
• Provide process and procedures training and direction to new associates
• Coordinate special events in support of client
• Assist with measuring and reporting key performance indicators against service level agreements
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal / external workflow for all facilities cases to ensure consistent quality of service and work product

Qualifications

Compensation and Benefits

Cushman & Wakefield provides eligible employees with a comprehensive benefits package that generally includes health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid / unpaid time away from work. The compensation offered for this role will depend on factors such as geographic location, market pay rates, and the candidate's experience and qualifications. The company will not pay less than minimum wage. The stated compensation range is : $22.48 - $26.45.

EEO and ADA Accommodation

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.

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