Sr. Associate, Risk Manager, Customer Identity Management Team

Sr. Associate, Risk Manager, Customer Identity Management Team

As a Sr. Associate, Risk Manager on the Customer Identity Management Team, you will be part of a smart, talented team engaged in our Operational Excellence journey for the Customer Identity landscape which includes control testing, risk governance, process improvements, partnership conversions, and intent creation. This role will directly support new and innovative opportunities supporting the monitoring, reporting and planning of process improvements and or redesign initiatives for our customer identity L2. You will collect and analyze data for supporting recommendations and manage formal process documents. Collaborate on project / agile risk teams as well as broader enterprise initiatives to represent the business for changes that may impact US Card department processes. Manage end to end control risk environment to drive risk reduction through preventive control enhancements. Collaborate with 2nd line business stakeholders to build relationships to drive risk management activities through risk / issue event management. Design a new control environment / ecosystem based on risk based modeling to ensure proper control mix to drive a perpetual audit readiness environment.

General Responsibilities :

• Execution and support of Customer Identity control ecosystem while enhancing existing process documentation and playbooks
• Lead incident support, awareness, and driving resolution with engagement across partner teams including Ops, Tech, Product, Compliance, and Intent
• High level of engagement with our partner teams and leveraging those relationships / interactions to drive opportunities for Customer Identity
• Lead projects in support of the broader Customer Identity Excellence strategy
• Leverage data and technology to enhance monitoring and to reduce manual processes
• Ensure a "Well Managed" risk approach to tools and documented processes used to deliver quality analysis and results
• Day to day oversight of multiple processes which could include risk management of defects and or controls : monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, Tech and management; make final recommendations for approval on changes.
• Collect, analyze and measure data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
• Resolve complex risk defects, problems or transactions, where expertise is required to interpret against controls, policies, guidelines or processes; escalate breakdowns in the process or controls by asking the right questions and identify / involve the right stakeholders to correct breakdowns.
• Maintain formal process documents (e.g. procedures, work instructions, process artifacts and diagrams), and document processes, controls, risk management activities and projects (creating project reports, presentations, business cases, and diagrams)
• Collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
• Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.

We are looking for individuals who excel in a team environment, have strong communication skills, integrative thinking and problem solving skills, and the ability to adapt to change quickly.

Basic Qualifications :

Preferred Qualifications :

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA : $86,000 - $98,200 for Sr. Risk Associate Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of benefits that support your total well-being. Learn more at the Capital One Careers website.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.