Sr. Associate, Product Management - Strategic Intelligence

Sr. Associate, Product Management

Capital One's Strategic Intelligence Product Management is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. The Consumer Intelligence (CI) team within the Strategy Group at Capital One was created by CEO mandate to drive consistent measurement of customer experience to inform business decisions. CI delivers on this mandate through an enterprise voice of customer system that includes an arsenal of customer survey tools and products across online and digital platforms to visualize and drive action on customer feedback, as well as an insights and analysis team that enables associates to better understand customers. CI's Customer Experience Management Program team is seeking a focused, proactive, organized and creative professional who excels in a team environment with excellent communication and collaboration skills that will be essential for partnering with stakeholders at all levels across the company to manage, inform, and influence outcomes. This individual will have a proven track record of success in putting structure in place to manage digital products in a dynamic, complex environment. Technical aptitude, attention to detail, passion for customer experience and the ability to adapt to an agile environment are essential to succeeding in this role.

In this role, you'll be expected to demonstrate proficiency in five key areas :

• Human Centered :

Define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming

Own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes

Understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of blue sky technical problems

Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible

Develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence

As part of the Consumer Intelligence team, you'll be tasked to :

We want you if you are :

Basic Qualifications :

Preferred Qualifications :

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.