Production Support Specialist

Job Description

Production Support Specialist

Location : Irving, TX (100% Onsite – near Regent Blvd)

Schedule : Full-time | Temp-to-Hire | Monday–Friday

Start Date : As soon as possible

CornerStone TTS is currently seeking a Production Support Specialist for a growing client in Irving, TX. This is a full-time, temp-to-hire opportunity offering long-term potential with a company that values integrity, reliability, and professionalism.

This position focuses on delivering front-line customer service and Level 1 technical support in a high-volume, phone-based environment. Candidates should have strong communication skills, a customer-first mindset, and be comfortable working on-site daily.

Responsibilities :

• Respond to customer inquiries via phone, chat, and email
• Provide Level 1 break / fix support and troubleshoot software or access issues
• Perform data entry and assist with order tracking and billing inquiries
• Escalate unresolved issues to internal teams when appropriate
• Contribute to a team-oriented, open-door environment focused on customer satisfaction

Requirements :

What’s Offered :