Is being a Customer Support Specialist your thing?
GREAT NEWS : ZION CAPITAL IS HIRING!
When customers need help, they need someone who listens, understands, and delivers solutions. At Zion Capital, our Customer Support Specialists are the frontline heroes representing Frontier Communications. You’ll be the one turning confusion into clarity, frustration into satisfaction, and questions into confidence. It’s not just support; it’s impact.
Essential Functions of a Customer Support Specialist :
- Provide in-person support for Frontier Communications customers
- Answer questions and resolve service-related issues with professionalism
- Educate customers on available products and service options
- Assist with account setup, troubleshooting, and upgrades
- Maintain accurate records of customer interactions
- Collaborate with other Customer Support Specialists to improve support processes
- Attend training sessions to stay current on offerings
- Follow up with customers to ensure satisfaction and retention
Rewards you get from being a Customer Support Specialist :
Weekly pay structureCareer advancement opportunities within Zion CapitalSupportive team culture and leadership developmentFlexible scheduling optionsRecognition for outstanding serviceAccess to professional development resources