Customer Support Specialist

Job Description

This is shipra and I’m a professional Recruiter with VLink. I saw your resume on one of the leading jobs portals and would like to discuss the below job details.

VLink, founded in 2006, is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. Our Headquarters are in the U.S, and we have offices in 7+ countries from North America-Europe to APAC, with expansion plans in the Middle East. With over 1,000 employees working globally, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is ‘Great Place to Work® Certified™' and has been a consistent winner as- Best Places to Work in CT . Trust, collaboration , and accountability are the three elements that are at the core of VLink’s work culture. We value our professionals, providing comprehensive benefits and the opportunity for growth.

Job Title : Customer Service and Support

Location : Arlington, VA; Pittsburgh, PA; Fairfax, VA; and Knoxville, TN, Birmingham, AL, Burlington, MA, Cleveland, OH, Dallas, TX, Hartford, CT, Hot Springs, AR, Huntsville, AL, San Antonio, TX, Tampa, FL, New Brunswick, NJ

Employment Type : Contract

Your future duties and responsibilities

• . Comfortable engaging with customers and conducting sales conversations over the phone.
• . Strong active listening skills to understand customer needs and respond effectively.
• . Clear and concise communicator, able to tailor messaging and use simple, impactful language.
• . Demonstrated ability to personalize each interaction by using the customer's name and asking relevant, researched questions.
• . Skilled at handling objections and rejections with professionalism and confidence (e.g., “not interested,” “no budget,” “already working with someone”).
• . Capable of reading customer cues and knowing when to transition toward closing the sale.
• . Naturally comfortable building rapport with new contacts, making customers feel at ease, and fostering trust quickly.
• . Strong written communication skills
• . Provide consistent, detailed updates to end users through live calls and written communications, ensuring clear visibility into task progress and outcomes
• . Maintain data integrity and alignment across multiple systems and sources to accurately verify task completion.
• . Proactively identify, troubleshoot, and resolve disconnect and migration-related issues or fallouts, demonstrating strong problem-solving skills and urgency.
• . Collaborate with internal client teams to escalate and resolve complex issues, removing blockers to maintain project timelines.
• . Partner with offshore team members to research, analyze, and interpret customer network inventory for internet, voice, and data services.
• . Review and reconcile customer invoices to ensure billing accuracy and identify discrepancies.
• . Work closely with client sales teams to address customer needs, provide timely updates, and ensure a seamless service experience.

Qualifications

Warm Regards,

Shipra Gupta

Sr. Technical Recruiter

O : (860) 603-0190 Ext : 222

D : (860) 603-0190

United States | Canada | India | Indonesia

VLink, founded in 2006, is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. Our Headquarters are in the U.S, and we have offices in 7+ countries from North America-Europe to APAC, with expansion plans in the Middle East & 3 Offices in India. With over 1,000 employees working globally, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is ‘Great Place to Work® Certified™' and has been a consistent winner as- Best Places to Work in CT . Trust, collaboration , and accountability are the three elements that are at the core of VLink’s work culture. We value our professionals, providing comprehensive benefits and the opportunity for growth.