Personal Lines Insurance Customer Service Representative

Job Description

Job Description

We are seeking an experienced Personal Lines Insurance Customer Service Representative (CSR) to join our team. This role requires a minimum of 3 years of direct insurance CSR experience in personal lines. The ideal candidate will be detail-oriented, customer-focused, and able to manage a book of business with professionalism and efficiency.

Why Join Us :

Competitive salary, commensurate with experience.

35-hour work week we value work-life balance.

Opportunity for long-term career growth within a stable, independent agency.

Supportive team environment.

Benefits

Annual Base Salary Based on Experience

Health Insurance

Dental Insurance

Mon-Fri Schedule

Life Insurance

Hands on Training

Responsibilities

Manage customer accounts, including policy changes, renewals, billing, and claims support.

Provide professional and prompt service to existing and prospective clients.

Assist producers with policy servicing and customer communications.

Ensure compliance with carrier and agency guidelines.

Build strong client relationships to support retention and growth.

Requirements

3+ years of personal lines insurance customer service experience (required).

Active Property & Casualty license (preferred).

Experience within an independent agency is a plus.

Strong knowledge of insurance carriers, coverages, and rating systems.

Excellent communication and organizational skills.

Ability to work on-site in Moore, Oklahoma.