Financial Aid Counselor (2 positions available)

Posting Details

Posting Information

Posting Number

S357P

Working Title

Financial Aid Counselor (2 positions available)

FLSA

Non-Exempt

Pay Grade

Advertised Salary

Starting at $19.63 per hour

Position Status

Full Time

Appointment Length

12 Months

Department

Financial Aid

Job Summary / Basic Function

The Financial Aid Counselor helps students and families understand and apply for financial aid from federal, state, institutional, and private sources. This position supports the daily operations of the Financial Aid Office and ensures that all aid is processed accurately and on time.

Minimum Qualifications

Associate's degree and at least one year of customer service experience

Preferred Qualifications

Bachelor's degree in a related field required, along with demonstrated experience in public speaking, financial aid administration, and the Banner system, as well as proficiency and Microsoft Excel and Access.

Posting Date

11 / 07 / 2025

Close Date

Special Instructions Summary

Appointment to this position will be contingent upon a satisfactory background check.

We believe in work-life balance and keeping time for things we love outside our work. Shepherd University offers generous employee benefits , including :

o 13 paid holidays

o 15 days annual leave (vacation) per year

o 18 sick days per year and the flexibility to use that time to care for immediate family members

o Wide range of health insurance and other benefits

o 401(a) retirement savings with 6% contribution match; eligibility to continue health insurance post-retirement, and other retiree perks

o Tuition waivers for employees and their dependents

Job Duties

Description of Job Duties

Advises students and families on eligibility requirements, application procedures, and financial aid options, while also providing information on financial literacy and debt management. They review and process verification documents, assist with packaging, awarding, disbursement, and reconciliation of financial aid programs.

The counselor manages the private loan program, certifying loans, verifying eligibility, ensuring awards stay within budget limits, and reconciling records with the Business Office. They also calculate Return of Title IV Funds (R2T4) for students who withdraw and serve as the main contact for study abroad students regarding financial aid eligibility and processing. Additional duties include processing financial aid applications, participating in outreach programs, and presenting financial aid information at on-campus and community events. To stay current with changing regulations, the counselor attends professional training sessions and conferences. This position may require additional hours, including some evenings and Saturdays for events and performs other duties as assigned.