Application Administrator I

Job Description

General Responsibilities :

Research and resolve Production issues including making code changes and working with application and hardware vendor technical support when needed. May consult with users and participate in application testing. Provide maintenance support for the application suite.

Essential Roles and Responsibilities :

• With assistance from senior staff or management, resolve routine production issues
• Escalation point for Help Desk
• Open and / or close work orders as needed.
• With assistance from senior staff or management, document procedures for resolving issues
• With assistance from senior staff or management, monitor and / or run key off-hours processes
• Maintain system security (user accounts, responsibilities, passwords, etc.)
• Have a high level of computer security awareness.
• With assistance from senior staff or management, document the Production processing schedule
• With assistance from senior staff or management, monitor and troubleshoot Oracle Workflow
• With assistance from senior staff or management, perform testing as needed
• Perform routine application maintenance as tasked
• With assistance from senior staff or management, perform routine portal administration tasks
• Maintains a moderate and increasing level of proficiency in software and other technologies supported by the IT Department
• Follow safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Performs other duties as assigned.

Requirements :