Events Manager

Sales & Catering Event Planner

Adhere to the Sales & Catering Department's standard operating procedures.

Begin outreach and establish communication cadence with the customer or customers.

Coordinate all aspects of conferences as assigned to include but not limited to : food & beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival / departure manifests, luggage storage, complimentary rooms, billing instructions, prepare BEO's, resumes, or other points of communication, authorized signatures, internet requirements, storage and delivery, power requirements, key requirements, expected food & beverage outlet usage, group hospitality / office / registration desk requirements and business centre requirements.

Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of the hotel protocol.

Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.

Proactively achieve consistently high Event Satisfaction scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client's expectations have been met.

Generate high revenue yielding business for all contracted rooms, function space, and catered events.

Conduct pre- and post-conference meetings when it is agreeable with the client.

Communicate with banquet department and kitchen, for all related banquet functions and communicate client requests to relevant departments.

Be aware of departmental revenue and up sell at every possible opportunity.

Participate in all regular and operational meetings as required.

Job Requirements :

Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation

Excellent communication skills in all aspects : verbal, written and non-verbal

Must have a minimum of 2 years' experience in event planning within the hotel industry.

Remain steady and calm in high stress situations

Multi-task multiple events

Must have proven selling, negotiating and presentation skills. Highly developed customer service skills with strong attention to detail

The ability to delegate, effectively train and coach

Must be able to work a flexible schedule including night, weekends and holidays

Preferred Behaviours :

Team player : Works well as a member of a group

Loyal : Shows firm and constant support for a cause

Leader : Inspires team mates to follow them

Innovative : Consistently introduces new ideas and demonstrates original thinking

Functional expert : Seen as a 'thought leader' on a subject

Enthusiastic : Shows intense and eager enjoyment and interest

Detail-oriented : Capable of carrying out a given task with all the details needed to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Preferred Motivation :

Self-starter : Inspired to perform without outside help

Growth opportunities : Inspired to perform well by the chance to take on more responsibility

Goal completion : Inspired to perform well by the completion of tasks

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Financial : Inspired to perform well by monetary reimbursement

Entrepreneurial spirit : Inspired to perform well by an ability to drive new ventures within the business

Ability to make an impact : Inspired to perform well by the ability to contribute to the success of a project or the organisation

Equal Opportunity Employer