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Care Connections Member Advocate Inbound - Must Be Bilingual in (Spanish, Cantonese, Russian, Tagalog, Armenian) Mon-Fri 8 : 30 AM – 5 : 30 PM Pacific Time Zone

Care Connections Member Advocate Inbound - Must Be Bilingual in (Spanish, Cantonese, Russian, Tagalog, Armenian) Mon-Fri 8 : 30 AM – 5 : 30 PM Pacific Time Zone

Molina HealthcareEverett, WA, US
7 hours ago
Job type
  • Full-time
Job description

Job Description

Job Summary

Handles inbound calls from members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance.  Adheres to member interaction departmental standards, call quality, and documentation requirements.

Job Duties

  • Schedules high-quality member appointments daily to meet departmental goals.
  • Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
  • Provides basic support and guidance to members with empathy and professionalism.
  • Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications

REQUIRED QUALIFICATIONS :

  • At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
  • High attention to detail and ability to follow member interaction scripting.
  • Flexible and adaptive to changing priorities and workflows.
  • Compassionate and service oriented.
  • Bilingual (English and at least one additional language, as required).
  • Strong verbal and written communication skills.

    • PREFERRED QUALIFICATIONS :

  • Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

    • To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing.

    Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V.

    Pay Range : $21.16 - $30.39 / HOURLY

  • Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
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    Member Advocate • Everett, WA, US

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