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Programmer / Analyst, Lead

Programmer / Analyst, Lead

Texas Children's HospitalHouston, TX, United States
11 days ago
Job type
  • Full-time
Job description

Job Description

Texas Children's Hospital has an opening for Programmer / Analyst, Lead position in Houston, TX.

Duties Include :

  • Operational lead for Technical support team
  • First point of escalation for team members regarding technical issues and questions
  • Provide input to manager on team member performance for performance management
  • Deliver feedback to team members on technical and application support areas
  • Review staffing and provides input to managers on staff coverage
  • Schedule and leads regular team meetings
  • Review support incidents, Implement and control the configuration and development of systems

Daily review of support incidents and assignment to team members

  • Develop and administer the system configuration and development plan
  • Delegate tasks and responsibilities to team members
  • Perform independent programming for segments of complex problems according to the technical specifications and standard system implementation techniques
  • Analyze system performance and optimizes programs accordingly
  • Provide configuration, tuning, and upgrades to systems as needed
  • Initiate and implement new programming techniques, methods, procedures, and standards
  • Escalate priority incidents to manager
  • Coordinate change order and project activity
  • Work with manager to prioritize change orders and document requirements for normal change orders and projects
  • Assist manager with prioritizing the change order list for various governance groups
  • Work with team and assign change orders and projects to team members
  • Provide requested status reports for change orders and projects
  • Manage non-PMO projects, develop scope, create project plans, communicate status, follow standard project management methods
  • Work with PMO project managers as primary contact for technical analysis and design efforts. Assist project managers in resourcing project tasks to team members
  • Document support processes and educate Support staff, Service Desk, and customers.
  • Ensure that the team prepares technical and process documentation for support staff.
  • For all application functionality, have team prepare knowledge articles for end users, IS Servicer Desk and Customer Support staff.
  • Schedule training sessions with support team, Customer Support, and Service Desk as needed
  • Proactively work towards process improvement in an effort to increase the level and quality of customer service
  • Update application and end user workflows and maintain systems
  • Control system operations by finding and correcting errors in the system

  • Implement modifications to the system to accommodate new or changing requirements
  • Provide emergency support for malfunctioning systems
  • Ensure that workflows supported by the team are documented and available in the QC application
  • Review workflows on a regular basis with business owners, subject matter experts, and training staff
  • Assure that proper workflows are referred in test activities
  • Has team update workflows as needed to be comprehensive and accurate of current business processes.
  • Coordinate activities and information dissemination with manager
  • Coordinate development and maintenance programming activities with management, users, vendors, other personnel

  • Participate in meetings concerning user consulting, systems analysis, system design, and vendor contracts
  • Serve as Information Services department rep in meetings with other Integrated Delivery System components in developing data processing solutions designed to solve practical IDS problems
  • d. Ensure that workflows are documented in the QC application

    e. Review workflows on a regular basis with owners, SMEs, and staff

  • Participate in strategic planning and Hospital-wide data planning
  • Participate in the development of a minimum of data set for information systems

  • Participate in the development of a data dictionary for usage with implementation efforts
  • Provide expert consultation for strategic planning in data flow and analysis
  • Provide support for compliance to Joint Commission Information Management standard
  • Requirements : Employer will accept a bachelor's degree or foreign equivalent in computer science, computer technology or business information management and 60 months of experience in job offered or in a related role. Position requires monthly travel in-state. Experience must include :

  • 60 months of experience in major system design and implementation.
  • 36 months of experience with Oracle Integration Cloud.
  • 36 months of experience with Oracle Fusion Cloud.
  • 36 months of experience with SQL.
  • To Apply : You must apply through the "Apply" tab. Include complete contact information (e-mail, day / evening phone, and mailing address) on resume / application.

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    Lead • Houston, TX, United States

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