Job Description
Texas Children's Hospital has an opening for Programmer / Analyst, Lead position in Houston, TX.
Duties Include :
- Operational lead for Technical support team
- First point of escalation for team members regarding technical issues and questions
- Provide input to manager on team member performance for performance management
- Deliver feedback to team members on technical and application support areas
- Review staffing and provides input to managers on staff coverage
- Schedule and leads regular team meetings
- Review support incidents, Implement and control the configuration and development of systems
Daily review of support incidents and assignment to team members
Develop and administer the system configuration and development planDelegate tasks and responsibilities to team membersPerform independent programming for segments of complex problems according to the technical specifications and standard system implementation techniquesAnalyze system performance and optimizes programs accordinglyProvide configuration, tuning, and upgrades to systems as neededInitiate and implement new programming techniques, methods, procedures, and standardsEscalate priority incidents to managerCoordinate change order and project activityWork with manager to prioritize change orders and document requirements for normal change orders and projectsAssist manager with prioritizing the change order list for various governance groupsWork with team and assign change orders and projects to team membersProvide requested status reports for change orders and projectsManage non-PMO projects, develop scope, create project plans, communicate status, follow standard project management methodsWork with PMO project managers as primary contact for technical analysis and design efforts. Assist project managers in resourcing project tasks to team membersDocument support processes and educate Support staff, Service Desk, and customers.Ensure that the team prepares technical and process documentation for support staff.For all application functionality, have team prepare knowledge articles for end users, IS Servicer Desk and Customer Support staff.Schedule training sessions with support team, Customer Support, and Service Desk as neededProactively work towards process improvement in an effort to increase the level and quality of customer serviceUpdate application and end user workflows and maintain systemsControl system operations by finding and correcting errors in the system
Implement modifications to the system to accommodate new or changing requirementsProvide emergency support for malfunctioning systemsEnsure that workflows supported by the team are documented and available in the QC applicationReview workflows on a regular basis with business owners, subject matter experts, and training staffAssure that proper workflows are referred in test activitiesHas team update workflows as needed to be comprehensive and accurate of current business processes.Coordinate activities and information dissemination with managerCoordinate development and maintenance programming activities with management, users, vendors, other personnel
Participate in meetings concerning user consulting, systems analysis, system design, and vendor contractsServe as Information Services department rep in meetings with other Integrated Delivery System components in developing data processing solutions designed to solve practical IDS problemsd. Ensure that workflows are documented in the QC application
e. Review workflows on a regular basis with owners, SMEs, and staff
Participate in strategic planning and Hospital-wide data planningParticipate in the development of a minimum of data set for information systems
Participate in the development of a data dictionary for usage with implementation effortsProvide expert consultation for strategic planning in data flow and analysisProvide support for compliance to Joint Commission Information Management standardRequirements : Employer will accept a bachelor's degree or foreign equivalent in computer science, computer technology or business information management and 60 months of experience in job offered or in a related role. Position requires monthly travel in-state. Experience must include :
60 months of experience in major system design and implementation.36 months of experience with Oracle Integration Cloud.36 months of experience with Oracle Fusion Cloud.36 months of experience with SQL.To Apply : You must apply through the "Apply" tab. Include complete contact information (e-mail, day / evening phone, and mailing address) on resume / application.