Customer Success Manager

Customer Success Manager

At Ever.Ag, we believe technology should empower people, not complicate their work. That's why we're looking for a Customer Success Manager (CSM) who is passionate about transforming the way agribusinesses operate. In this role, you won't just manage accountsyou'll become a strategic partner and trusted advisor, guiding our agribusiness clients to unlock the full potential of Ever.Ag's solutions.

From onboarding through renewal, you'll help customers achieve meaningful results : stronger operations, smarter decision-making, and measurable ROI. You'll connect their goals with our expertise, ensuring every interaction drives value, fosters adoption, and strengthens their competitive edge. If you thrive on building relationships, solving challenges before they arise, and making a lasting impact in the food and ag supply chain, this is your opportunity to lead the charge.

Key Responsibilities

As a CSM, you'll be the bridge between Ever.Ag's innovative solutions and our customers' real-world success stories. You will :

• Champion customer relationships Build lasting partnerships by understanding each client's business goals, challenges, and opportunities.
• Guide smooth onboarding & adoption Lead customers through seamless implementation and training, setting them up for long-term success.
• Be proactive, not reactive Anticipate challenges, track customer health, and step in with solutions before issues escalate.
• Drive measurable value Help customers uncover new ways to maximize ROI, improve processes, and expand their use of Ever.Ag's platform.
• Amplify the customer's voice Advocate internally for client priorities, sharing insights that influence our product roadmap and service enhancements.
• Own the success cycle From renewals to upsell opportunities, ensure customers see Ever.Ag as a long-term partner, not just a vendor.
• Leverage data & insights Analyze customer usage and feedback to tailor engagement strategies and continuously improve satisfaction.
• Elevate the conversation Lead regular business reviews to align on progress, uncover growth opportunities, and guide strategic expansion.
• Collaborate for impact Work closely with SMEs, product teams, and leadership to deliver customer value at every touchpoint.

Qualifications

We're seeking a customer-first, business-minded relationship builder who can bring both industry knowledge and solution expertise to the table :

Competencies for Success

Ever.Ag offers innovative AgTech solutions and services that empower agriculture, food, and beverage supply chains to feed a growing world. The breadth of the portfolio is uniquely capable of supporting the complex needs of companies involved in dairy, livestock, crops, and agribusiness. With decades of experience and industry-leading innovations, our technology, risk management, and market intelligence provide our customers with the tools and insights they need to operate more efficiently, sustainably, and strategically across every stage of the supply chain.

We welcome candidates from all backgrounds to contribute their unique perspectives to our team. Your success is our success!