Customer Success Manager

Customer Success Manager

Insense, a partner of Meta and TikTok, is a platform that helps brands work with creators. We connect companies with more than 68,500 trusted creators in 35+ countries, mainly in the U.S. Through Insense, brands can easily make content, run influencer campaigns, and grow their business. Today, over 2,000 mid-sized brands already use Insense to power their creator marketing.

Creators are shaping the future of marketing and driving real business impact. Join the economy that's transforming how brands grow, we'd love for you to be part of this journey! Founded in 2016, we are a remote-first company of 40+ people from 13+ countries.

As a Customer Success Manager at Insense, you will ensure our clients achieve their goals using our platform. Your tasks will include providing excellent onboarding, maintaining ongoing client relationships, and offering proactive support. You will work directly with clients to understand their needs, advocate for their success, and contribute to continuous product improvements.

This role is open to anyone based in LATAM. You must be available every working day between 9 am and 6 pm EST.

Who We Are Looking For

Required :

• 2+ years of customer success (or similar roles) experience in SaaS or marketing, with a proven track record of managing client relationships and delivering business impact
• Familiar with GSuite, Hubspot, Notion, JIRA, or similar software
• Highly skilled in English communication, both spoken and written
• Experience in identifying, tracking, and resolving issues, with a commitment to exceptional customer service and communication
• Organized and detail-oriented, capable of managing multiple projects simultaneously while maintaining high standards and accuracy
• Customer-centric with a proactive approach to anticipating client needs, addressing issues before they escalate, and focusing on continuous improvement

Bonus points :

Responsibilities

What We Offer

This role is open to anyone based in LATAM under a contractor agreement, kindly select "worldwide" option in case your location is not listed.