Job Description
Job Description
TITLE : Wellness Program Coordinator
DEPARTMENT : Wellness Program
REPORTS TO : Manager, Wellness Program, East Bay
LOCATION : 1921 San Pablo Street, Oakland
BENEFITS : Yes
STATUS : Full-Time, Non-Exempt
CLASSIFICATION : Professionals
SUPERVISES : N / A
POSITION SUMMARY :
The Wellness Program (WP) Coordinator’s primary responsibilities include a blend of administrative and direct service duties to support the Wellness Program and Project Open Hand’s mission. The Bilingual WP Coordinator will supervise the day to day duties of the Wellness Program staff, process eligibility for services, manage program contracts, offer case management, and support the Manager, Wellness Program (MWP) as needed to ensure contractual and organizational goals are being met.
QUALIFICATIONS REQUIRED :
- Three years’ experience providing direct services in Social Service environment, specifically to clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness)
- Proficient in MS Office, using databases, and internet research
- Flexible schedule with the ability to work in POH’s San Francisco office as needed
QUALIFICATIONS DESIRED :
Bachelor’s Degree in Human Service fieldExperience working in a nonprofit client services-based settingMental Health or Social Work ExperienceExperience supervising staffESSENTIAL FUNCTIONS AND RESPONSIBILITIES :
Responsible for day to day oversight of the Wellness Program, including daily supervision of staff and volunteers and program operationsOversee training and daily supervision of Wellness Program staff and volunteersAssist the MWP with interviewing and screening of new staffAssist the MWP in employee evaluation processHelp to monitor and resolve client and staff incidents, includes : reporting necessary information to the MWP, gathering information, facilitating staff discussion regarding intervention, ensuring adequate documentation, writing correspondence, and notifying staff of intervention and resolutionCoordinate, facilitate, and participate in weekly case management staff meetingsHelp establish and maintain policies and procedures for the Wellness Program department, including tracking decisions affecting procedure changes and writing / updating policy and procedure manualProvide oversight to assigned contracts, including but not limited to : maintaining knowledge on contract goals, staying updated on contract changes, tracking progress toward meeting contract deliverables, helping troubleshoot barriers in meeting contract goals, providing MWP with data for invoices, monitoring visits, and delegating tasks to staff and volunteers as appropriateUtilize a client centered, harm reduction model to provide case management to clients that includes but is not limited to : maintaining client caseload as assigned, conducting intake interviews for new and returning clients, assessing and verifying program eligibility, enrollment and assessment of client needs, tracking client adherence, supporting with adherence to POH services, facilitating and follow up on referralsEnsure proper staffing coverage for assigned contract and department needsAssist MWP in representing the Wellness Program department externally and internally at community or partner meetingsDevelop and maintain relationships with referring partnersAble and available to make decisions and answer questions in the absence of the MWPCaseworker duties as neededOther duties as assignedJOB COMPETENCIES / SUCCESS FACTORS :
A Team player : Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with othersSelf-Led : Knows and completes responsibilities in assigned timelines, asks for clarifications when neededSensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issuesCustomer oriented : Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issuesPoised : able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situationsEthical : Honest, accountable, maintains confidentialityDecisive : Thoughtful when considering options, seeks input from others, makes difficult decisions when necessaryKnowledgeable : Understands facets of job, keeps job knowledge currentWell Organized : Information organized and accessible, maintains efficient work space, manages time wellA Strong Communicator : excellent verbal and written communication skillsTech. Savvy : Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technologyTeam Supervisor : Effectively leads and motivates teams through assigned tasks or projects. Holds team members accountable for their work. Recognizes themselves as agency representatives to other staff and volunteersAgile : Able to move effectively between big-picture thinking and hands-on logisticsTakes Initiative : Takes action, seeks new opportunities, strives to see projects to completionProblem Solver : Strong analytical skills and able to creatively address and solve problemsPHYSICAL DEMANDS AND WORK ENVIRONMENT : The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Physical demands : While performing duties of job, incumbent is occasionally required to move freely about the building; sit for long periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Work environment : The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the administrative offices and POH Grocery Center
Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include :
Medical, Dental, and Vision coverage, and Flexible Spending AccountLong Term Disability, Life / AD&D, and Supplemental Life InsuranceRetirement Savings Plan 403(b), Commuter Check SubsidyEmployee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discountsHolidays (11 per year), generous vacation and sick leave, and complimentary lunchPursuant to the San Francisco Fair Chance Ordinance, and State and Federal laws, we will consider for employment qualified applicants arrest and conviction records.