Director, Clinical Operations

Director of Clinical Operations

Location : Hybrid, Denver Preferred

About Eon Health :

At Eon, our mission is to make patients healthier and healthcare affordable. Eon Patient Management (EPM) identifies patients with disease risk and streamlines clinical decision analysis so clinicians can work at the top of their licenses. With unique solutions across multiple disease states, we drive unprecedented adherence to care pathways, ensuring patients are seen and survive. When patients win, healthcare systems winboth clinically and financially.

As a market leader in incidental tracking and patient management, Eon combines Artificial Intelligence with human expertise to enable healthcare enterprises, ranging from small health systems to large national-scale IDNs. We have a dynamic, results-driven team and offer exciting employment opportunities.

Role Overview :

The Director of Clinical Operations provides leadership and oversight for Eon's Care Management teams, including Patient Advocacy Coordinators (PAC), Navigators, team leads, and supervisors. The Director of Clinical Operations is responsible for driving efficiency, standardization, and scalability across all operational teams that interact with healthcare clients and internal departments. The ideal candidate is a seasoned leader who is team-focused, detail-oriented, proficient in data analysis, and passionate about improving internal processes to enhance team efficiency and customer satisfaction.

This role focuses on workflow optimization, process management, and team development to ensure alignment with client-approved protocols and industry best practices. The role is responsible for driving efficiency, standardization, and scalability across all operational teams that interact with healthcare clients and internal departments. The role focuses on strategic leadership, personnel management, and operational excellence rather than direct patient care or clinical decision-making.

Key Responsibilities :

• Provide operational oversight and leadership for the PAC team and Navigators.
• Standardize workflows and processes across Care Management teams to enhance efficiency and adherence to client-approved protocols.
• Ensure quality assurance measures are consistently applied to all patient communication, workflow implementation, and navigator functions.
• Support cross-department collaboration between Care Management team and internal departments.
• Support the team as needed to obtain desired operational results.
• Collaborate with leadership to forecast budgets and align resource allocation with department needs.
• Serve as the primary interface between Eon and our external clients and partners.
• Develop and refine workflows, protocols, and KPIs to optimize performance across teams.
• Ensure workflow consistency.
• Drive the growth and scalability of navigation services through process improvement and continual improvements in workflows.
• Facilitate continuous improvement, gathering feedback from clients and internal teams to optimize operational performance.
• Hire, train, and manage team members, ensuring their development aligns with operational goals.
• Conduct regular performance reviews and provide structured feedback to all team members under the Director's leadership.
• Monitor vendor expenses and assist in evaluating cost-efficiency for tools and technologies used by the team.
• Promote professional growth, providing mentorship and career development pathways for team members.
• Lead departmental meetings to align teams on goals, performance targets, and new initiatives.
• Act as the primary liaison between the Care Management team and Eon's Chief Administrative Officer.
• Support the reporting on team performance, project milestones, and operational metrics, ensuring transparency and accountability across the department.
• Collaborate with the Product, Engineering, and Client Success teams to align operational workflows with ongoing product enhancements.
• Support the hand off process from implementations to CM to ensure continued client success post go live.
• Collaborate with the client success team on business review preparation, client dashboard health and overall client relationship.

Knowledge & Skills :

Bachelor's degree in Healthcare Administration, Business Management, or related field (Master's degree preferred).

Minimum of 6 years of experience in healthcare operations, patient advocacy, or workflow implementation leadership.

Experience with working and collaborating with physician practices and clinicians.

Proven ability to lead and develop large, cross-functional teams in healthcare technology or care management environments.

Strong organizational and communication skills, with expertise in process optimization and workflow standardization.

Experience with data-driven performance management, KPI tracking, and quality assurance.

Ability to work collaboratively across departments and manage teams in remote and on-site environments.

Proficiency in technology platforms commonly used in healthcare operations.

Experience in managing clinical technology implementations or healthcare project management teams (preferred).

Reporting Structure :

Reports to the Chief Administrative Officer (CAO).

Location :

Remote, Denver preferred.

Travel required up to 25%.

Employment Type :

Full-time.

Scope Clarification :

This is a non-clinical, operational leadership role providing oversight for Care Management team. The Director ensures adherence to client-approved workflows and protocols, while clinical decision-making and patient care remain the responsibility of licensed healthcare providers. The Director role does not involve direct patient care, diagnosis, or treatment decisions. Any issues requiring clinical expertise are escalated appropriately. Clinical Workflow Specialists and Navigators operate within pre-defined workflows and protocols that have been approved by clients.

What's in It for You?

Eon offers an exciting, high-energy environment where innovation drives impact. As part of our leadership team, you will enjoy :

Competitive executive compensation

Comprehensive health and dental insurance

Generous paid time off, including sick leave, maternity / paternity leave, and bereavement leave

Leadership development and executive growth opportunities

A collaborative, mission-driven workplace culture

Eon is proud to be an equal opportunity employer committed to fostering diversity and inclusion. We prohibit discrimination and harassment of any kind and strive to create a supportive environment for all employees.