Front Desk Lead

Platinum Dermatology Partners Front Office Coordinator

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Position Purpose :

Responsibilities / Duties / Functions / Tasks :

• Must be able to train new hires when available on the following skill sets :
• Check-In
• Check Out
• Chart Prep
• Batching / Balancing / Deposits
• Responsible for copayment, patient balances, coinsurance, and deductible collected on every patient.
• Making sure the front desk team is greeting all patients and delivering excellent patient care.
• Be the liaison for patient complaints and work alongside the manager.
• Responsible for making sure all appointment reminder calls have been confirmed.
• Responsible for making sure team members are prepping schedules 1 week in advance.
• Must be able to be the superuser and assist with coverage and training as needed.
• Assist when needed for inventory count.
• Assist when needed in ordering supplies and making sure the front desk has the necessary supplies.
• Assist Practice Manager as needed for any projects or initiatives.
• Assist in developing training tools for front office staff.
• Must be able to track metrics for the front office that include no-shows, recalls, and cancellations and make sure patients are being reactivated.
• Responsible for scheduling or rescheduling patients due to provider schedule changes for the location assigned.
• Assist Practice Manager with making sure the alarm is set or disarmed before the start and / or end of day shifts.
• Making sure teams are printing next-day schedules and identifying any patients that need to reschedule due to providers taking time off or changes to provider schedules.
• Making sure all voicemail messages are cleared up and assigning team members goals for completing calls.
• Set schedules for front staff and communicate with the manager on scheduling staff needs.
• Create a culture of patient excellence and delivering customer service.
• Assist in proper communication between the practice manager, provider, and back-office staff.
• Help identify areas of development and coaching with staff and communicate with the Practice Manager.