Project Coordinator

Restoration Support To Help You Get Your Normal Back

At Restoration 1, we help people get their property and life back to normal when they're dealing with water, mold, or fire damage. We understand that our customers are going through a taxing and emotionally trying time. This is why our restoration specialists strive to be attentive, offer upfront communication, and valuable services to our customers.

Most people struggle to clean up the mess after a disaster such as a flood or fire. We've created a straightforward process to guide our customers through their property restoration. With one phone call, your life can get back to normal.

Our reputation for fast response, exceptional quality, and commitment has contributed to our growth as a company throughout the United States. Our restoration specialists understand that a disaster and the need for property restoration services can come without warning, and that is why we are always at hand to assist you 24 / 7! Restoration 1 aims to go the extra mile for our customers and make sure their property is back the way they remember it.

Benefits

Competitive salary, opportunity for advancement, paid time off.

Position Summary / Purpose

Support multiple Project Managers and their teams by helping build strong, cooperative relationships with customers and internal teams. Work to quickly resolve any issues that come up and encourage a team-based approach to ensure a smooth, seamless process. Help coordinate schedules and support the delivery of services so that projects are completed on time, on budget, and to the customer's satisfactionrestoring their property to its pre-loss condition as quickly as possible.

Primary Duties And Responsibilities

Support, facilitate, and coordinate the work of multiple project teams and Project Manager. Identify and remove barriers to successful completion of overall projects. Serve as primary point of contact with external vendor representatives, insurance adjusters, project managers, and customers. Answer phones and handle incoming calls. Assemble emergency services estimates. Develop customer material allowances and selection sheets. Complete and track contracts, invoices, submittals, and estimates. Provide timely project status updates to Project Manager. Maintain project work schedules and files. Collect production daily site reports. Prepare change orders and supplements. Purchase materials and schedule deliveries. Facilitate customer warranty and satisfaction survey. Secure client payment.

Additional Duties And Responsibilities

Maintain project files. Attend and assist in conducting company meetings.

Working Relationships And Scope

Establishes collaborative relationships among project and constituent groups. Coordinates with Marketing for follow-up and job evaluation with customers. Coordinates with customer and administration function for timely collection of project payment.

Performance Competencies

Oral Communication : The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his / her feet. Able to effectively communicate with customers in understandable terms.

Written Communication : Writes clear, precise, well organized letters and emails. The individual edits work for spelling, uses appropriate vocabulary, and has impeccable grammar. Is able to read and interpret written information.

Team Building : Achieves cohesion and effective team spirit with peers, subordinates, and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or denied. Shares credit for accomplishments.

Planning And Organizing : Has the ability to see the overall job from start to finish. In understanding the steps to be taken, resources, and time required, can effectively create a timeline for the job. Coordinates plans with other managers.

Customer Focus : Combines empathy for customer's situation with time and budget constraints to effectively manage and exceed customer's expectations.

Technology : Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review, and forward field activity reporting.

Qualifications Knowledge, Skills, And Abilities

Education and Experience : High school diploma (or GED) plus three (3) to five (5) years of experience working in construction or restoration industry.

Financial Reports and Budgeting : Understanding of financial reports : Profit & Loss, Balance Sheet, Cash Flow, and budgeting. Ability to review completed job costing, assess performance, and identify areas for improvement.

Negotiation Skills : Wins by creating advocates, not enemies, when negotiating.

Computer Skills : Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is a plus.

Listening Skills : Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues, and providing timely response.

What We Offer :

• Competitive Pay
• Work with a growing company
• Advancement Opportunities
• Bonus Opportunities
• Employee Referral Program
• PTO (Vacation and Sick)
• Paid Holiday
• 401K
• Paid Training

Compensation : $20.00 - $25.00 per hour