In Shop & Field Service Engine Supervisor

In Shop & Field Service Engine Supervisor

We are looking for a talented In Shop & Field Service Engine Supervisor to join our team specializing in Service for Cummins, Inc. in Manassas, VA.

Description

In this role, you will make an impact in the following ways :

• Supervise Service Technicians : Coordinate and schedule work, communicate repair plans, and monitor productivity and quality.
• Provide Coaching and Feedback : Offer guidance, performance reviews, and professional growth opportunities to Service Technicians and Team Leaders.
• First-Level Support : Assist Service Technicians with technical issues and escalate support needs when necessary.
• Manage Logistics : Oversee the use of materials, equipment, and employees to ensure safety, quality, and efficiency.
• Review Quotes : Ensure accuracy of quotes before communicating to customers and provide updates on repair status and changes.
• Monitor Repair Status : Track open repairs, address issues impacting completion, and ensure timely execution of repair plans.
• Monitor Performance : Measure and maintain high levels of customer satisfaction and review branch performance targets.
• Issue Resolution : Address warranty-related issues and build strong relationships with key customers through professional communication.

Responsibilities

To be successful in this role you will need the following :

Qualifications

Education / Experience :

Additional Responsibilities

Cummins and E-Verify : At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and / or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

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