SENIOR RECEPTIONIST

Job Description

Job Description

Salary :   $24 / Hr-$25 / Hr

Other Forms of Compensation :

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job : it’s a meaningful career.

Job Summary

The Senior Receptionist serves as the primary point of contact for clients, guests, and team members, ensuring an exceptional first impression and smooth daily operations at the reception desk. This role combines outstanding customer service, administrative expertise, and leadership skills to uphold Flik's hospitality standards and support the Front of House team.

Key Responsibilities

Greet and assist all visitors, clients, and employees with professionalism and courtesy, ensuring a seamless and welcoming experience.

Supervise and support reception staff, providing guidance, scheduling, and training as needed.

Manage visitor registration systems, ID badges, and access control processes in compliance with company security protocols.

Coordinate meeting room bookings, catering requests, and facility-related needs through internal systems.

Handle incoming calls, emails, and deliveries efficiently, directing inquiries appropriately.

Maintain a polished and organized reception area that reflects Flik's brand standards.

Collaborate with facilities, catering, and security teams to ensure consistent service delivery.

Prepare and maintain reports on visitor activity, supplies, and reception performance metrics.

Assist with onboarding and orientation of new team members.

Support event coordination, client visits, and VIP hospitality as required.

Continuously identify opportunities for service improvement and implement best practices.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site / state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Req ID :   1478289

Rapport a specialized division of FLIK Hospitality Group