Technology Support Specialist I

About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values : respect, innovation, and collaboration.

About the Role

The Technology Support Specialist I is an integral part of Latham's Technology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of standard desktop, notebook, and remote computing issues, while providing support to printers, Multi-Functional Device (MFD) hardware, and settings, and Personal Digital Assistant (PDA) support including configuring, deploying, and troubleshooting. This role will be located in our New York office.

Responsibilities & Qualifications

Other key responsibilities include :

• Setting up PC computers, notebook computers, and printers, initializing and stabilizing performance
• Configuring, deploying, and delivering mobility offerings including iPhones, iPads, and other technology offerings; performing regular maintenance on PC equipment such as computers, notebook computers, printers, and peripherals; scanning computers for viruses
• Setting up conference rooms to use technology services (e.g., presentations, network connections, and audio / visual); performing daily checks of conference room to ensure all equipment is working properly
• Creating help desk tickets; notifying team members via email when taking an open request and when a request is completed
• Maintaining an inventory of PC hardware equipment and software programs; utilizing ServiceNow to track loaner equipment for distribution and recovery
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and / or proprietary information that Latham & Watkins retains

We'd love to hear from you if you :

And have :

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes :

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

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Pay Range

USD $65,000.00 - USD $75,000.00 / Yr.