Customer Service Representative

Customer Service Representative

We are seeking a Customer Service Representative for our location in Falls Church, Virginia. This position is located within a dynamic industry with a focus on customer interaction and financial services. The role is based on site Monday to Friday from 9 am to 5 pm. This is a long-term contract position that could lead to permanent placement.

Responsibilities :

• Efficiently handle customer inquiries and resolve issues.
• Process customer credit applications with precision.
• Update and maintain accurate customer credit records.
• Monitor customer accounts and take appropriate actions.
• Follow up with customers regarding past due payments through phone calls and emails.
• Send reminders to customers about delinquent payments via email, voicemail, and mail.
• Perform data entry tasks to update customer accounts.
• Collaborate with the mortgage division, applying prior collections or banking experience as needed.
• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.
• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.

Requirements :