In Room Dining Manager
Job Description
Job Description
The In-Room Dining Manager is responsible for supervision of the day to day functions that align with the In-Room Dining and Honor Bar department's long term goals and objectives, provide excellent customer service, and actively contributes to the departmental requirements and standards.
This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
Essential Functions
Major areas of responsibility / management include, but are not limited to :
- Assist with execution of department trainings and innovative pre-shift programs.
- Assist in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings.
- Complete daily shift reports and communicate necessary information with manager.
- Communicate and partner with all department leaders and hourly associates to ensure the guest experience is personalized and executed seamlessly.
- Assist in inventory and par levels to ensure they are maintained?and to manage in-house products.
- Circulate department floor, continually communicate with guests?(via telephone follow-up) and associates to ensure that each experience?exceeds expectations.
- Lead by example; support the department operation and provide?direct service to guests as needed.
- Maintain and strictly abide by federal and state sanitation / health?regulations and company policies at all times.
- Collaborate?with the Food & Beverage management team to drive outstanding results?and create an exceptional working environment
Qualifications
- High school or equivalent education
- Minimum of two (2) years' in-room dining service experience with at least one (1) year in-room dining management experience
- Luxury hotel / resort experience preferred
- Advanced skills in Word, Excel, PowerPoint, Micros, and Outlook; daily use of nearly all programs will occur
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