Director of Guest Services (Food and Beverage) - Hornblower - Newport Beach / Marina del Rey

Director of Guest Services (Food and Beverage) - Hornblower - Newport Beach / Marina del Rey

Job Category : Customer Service

Requisition Number : DIREC012680

Salary : $85,000 to $90,000 annually

Location : Newport Beach, CA, USA

City Experiences is seeking a Director of Guest Services for our operation in Newport Beach and Marina del Rey. This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

The successful Director of Guest Services manages the city food & beverage team, both front and back-of-the-house, including recruitment, training, coaching, development, and retention. Responsible for overseeing the execution of the product to ensure consistent high levels of quality, service and customer satisfaction while maintaining a high level of profitability.

Essential Duties & Responsibilities :

Food and Beverage Operations

• Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise. Specifically :
• Directs the efforts of the Food & Beverage team
• Rides cruises to observe & coach FOH Managers & BOH Managers on effective cruise management skills
• Identifies skills training needs for all Food & Beverage management team members
• Works with each Food & Beverage management team member regularly to evaluate performance / skills and provides necessary coaching
• Establishes department priorities and executes against them based on long-term vision
• Works with General Manager to develop all Food & Beverage budgets according to company guidelines
• Works with General Manager and other City Department Heads to develop and implement port strategies
• Works with National Food & Beverage team to adhere to departmental SOPP's and implement initiatives as needed
• Maintains close liaison between the Food & Beverage Department and other departments
• Coordinates local Food & Beverage activities with National Food and Beverage Director
• Executes other projects as assigned by management
• Oversee Photo and Parking department operations
• Ensure Food & Beverage team complete all required safety and compliance training in a timely manner

Staff Management

Customer Service

Administration

Requirements & Qualifications :

About Us :

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests / riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.