BCBA Professional Services Manager - RethinkEd

Founded in 2007, Rethink Ed, a division of Rethink First, is an educational technology company headquartered in New York City that is transforming the way teachers and students learn, grow, develop, and succeed—in school and in life.

Rethink Ed helps school districts end the struggle to create healthy, positive cultures of learning to bring out the best in administrators, teachers, students, and parents.

With evidence-based learning solutions, technology-based tools and resources, and on-demand video instruction created by a team of educational and clinical experts, Rethink Ed’s four platforms (social and emotional learning for all learners; training and professional development for all staff; step-by-step behavior interventions; and educator- empowering skills curriculum) are changing the world one student, one teacher, one classroom at a time.  About the Role :

• The Professional Services Manager (PSM - BCBA) will support the implementation process across multiple school districts and will be responsible for leading implementation and trainings with assigned districts as well as supporting renewals if assigned by the supervisor.

The PSM - BCBA will work with all stakeholders to ensure fidelity of platform implementation and customer satisfaction leading to renewal and growth.    Reports to :

This can include tasks such as creating materials to support specific district training needs, gathering data to create progress reports, and sending monthly check ins with district partners as designated by DEP.   Knowledge and Expertise   Maintain expert content knowledge of best practices in social emotional learning, mental health, multi-tiered systems of support, behavior analysis and special education.   Communicates best practices for implementation and delivery of product to customers and internal teams.   Maintains knowledge of state and district specific standards, customer-based role changes, trends and current events that may influence the customer experience.   Participate in ongoing professional development activities scheduled for professional services team.   Customer Management and Engagement   Exceptional awareness and service to address customer needs, overcome and address customer issues.   Responding to customer needs within 24 hours and communicate with the product support team any details to resolve the issue.   Establish and maintain ongoing and regular (at minimum :

Steps include the use of locked file cabinets and desks, regular password maintenance, and any other measures appropriate for the job and the environment.   Be Distraction Free - employees are expected to maintain a quiet and distraction free working space during their scheduled work hour.   Meetings :

In a remote home working environment, some unexpected events (such as a home delivery) may occur; however these should be minimal and avoided when possible.   Core Hours :

Base Salary Range :