Service Engineer I

About the job Service Engineer I

Service Engineer I

Location : Lake County, IL

Job Type : Full-Time

About the Role

A global leader in drive and control technologies is seeking a motivated Service Engineer I to join a dynamic team specializing in hydraulic cartridge valves and electro-hydraulic control solutions for mobile and industrial equipment. With over three decades of innovation, this organization is committed to delivering high-performance components that support efficiency, reliability, and customer satisfaction across more than 30 industries.

Key Responsibilities

• Maintain strong communication and relationships with customers through regular calls and updates
• Ensure timely and complete responses to Return Material Authorization (RMA) requests
• Collaborate effectively with cross-functional teams including production engineers, supply chain, quality assurance, and finance
• Prioritize customer claims to ensure timely resolution and satisfaction
• Visit customer production sites periodically to address issues with manufacturing and engineering teams
• Support root cause analysis and continuous improvement initiatives to resolve recurring production problems
• Assist in harmonizing warranty and service processes
• Act as a liaison between quality teams and customers to resolve quality-related concerns

Physical Requirements

Travel Requirements

Qualifications

Compensation & Benefits

Medical, dental, and vision insurance

Additional Information