IT Support Analyst

Job Description

Job Description

About Us :

OptionMetrics, headquartered in New York, NY. is a dynamic and innovative technology company, a trusted provider of financial information and research derived from the option markets. We are at the forefront of developing solutions that empower businesses. Our commitment to excellence, coupled with a collaborative, forward-thinking culture, has made us the preferred choice for top-tier talent. Our data and analytics models are utilized by over 350 investment banks, hedge funds, asset management firms, and academic institutions globally, solidifying our position as a leader in the industry.

OptionMetrics is seeking an IT Support Analyst will oversee a diverse portfolio of IT systems and assets, ensuring optimal performance and reliability across the organization. The successful candidate will manage the full lifecycle of IT infrastructure—from routine upgrades and timely fixes to proactive maintenance strategies that keep our technology ahead of the curve. Armed with a deep knowledge of computer hardware, software, and network maintenance, the ideal candidate will stay current with industry trends to troubleshoot and resolve technical issues swiftly, while anticipating future needs and implementing scalable solutions. Moreover, the IT Support Analyst will serve as a trusted resource, delivering expert support and guidance to employees to swiftly resolve critical issues. Their proactive approach will help minimize downtime and enhance overall productivity.

This position requires working on-site at our NYC location in a hybrid capacity.

Objectives :

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Handle business-critical IT tasks and system improvements.
• Enable faster and smarter business processes and employee productivity.
• Research and evaluate emerging technologies, hardware, and software.
• Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft Office365, and Zoom.

Responsibilities :

1. User Support & Troubleshooting

Provide Tier 1 / Tier 2 support for desktops, laptops, mobile devices, and SaaS applications. Troubleshoot hardware / software issues and escalate when necessary.

2. Identity & Access Management

Administer Azure Active Directory (accounts, groups, MFA, conditional access).Manage join / leave processes (onboarding, off boarding, access rights).

3. Endpoint & Device Management

Configure and enforce policies via Microsoft Intune (MDM / MAM).Create and maintain standard desktop images for consistent deployments. Track hardware inventory, software usage, and license compliance.

4. Security

Ensure timely patching and update deployments across all devices. Manage endpoint security including antivirus / anti-malware tools.

5. Networking & Collaboration Tools

Manage Wi-Fi access points, SSIDs, and connectivity troubleshooting. Set up and maintain conference room AV systems (displays, cameras, microphones, Zoom / Teams integration).Provide live support for meetings and video conferences to ensure smooth execution.

6. Operations & Process

Maintain asset lifecycle documentation (procurement → assignment → retirement). Write and update IT knowledge base and self-service guides.

Required Skills & Qualifications :

3–5 years in IT support or desktop engineering.

Strong knowledge of Azure AD and Microsoft Intune.

Experience with desktop imaging, policy management, and patch compliance.

Proficiency in hardware / software inventory management and license tracking.

Hands-on knowledge of Wi-Fi network management (APs, controllers, SSIDs, security).

Experience with conference room technology (AV setups, video conferencing platforms).

Strong with Windows 10 / 11, macOS, and business SaaS platforms (Office 365, Slack, Zoom, Teams).

Excellent troubleshooting and communication skills.

Preferred skills and qualifications :

OptionMetrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, OptionMetrics will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination .

If you need a reasonable accommodation for any part of the employment process, please contact us by email and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.