IT Support Engineer

Job Description

Job Description

Salary : 97,000 to $132,000

About PactFi

Private asset markets (PE, Private Credit, VC, Real Estate) have 10x to 9.8T in AUM over the past decade and are projected to grow to $17T in the next five years. However, digital infrastructure has not kept pace, with most of the market operating predominantly in error-prone, internal-only software solutions.

PactFi provides secure, end-to-end, operational infrastructure for managing complex private credit transactions. Our web-based application brings together all parties involved in such a transaction to more efficiently allocate capital, complete KYC, share documents, manage funds flow, and more. The platform is secured to a bank-grade standard, and we have received our SOC 2 Type 2 attestation.

PactFi was developed in close partnership with two of the industry's largest players, both of whom represent the top 3 players in the private credit space by both size (AUM) and deal activity.

Role Overview

We are looking for an IT Support Engineerto join our growing team. This person will work closely with our DevSecOps team to manage company IT infrastructure, user provisioning, network systems, and compliance readiness.

This is an excellent opportunity for someone who is eager to grow their technical skills, work across multiple systems (Mac, Windows, Linux), and contribute directly to the security and operational excellence of a fast-growing fintech.

Responsibilities

• IT

Provide IT support for company employees and maintain / troubleshoot company assets.

Administer Microsoft 365, Entra ID (Azure AD), Intune, SAML integrations, and Office suite management.

Support SOC 2 Type 2 and ISO 27001 compliance initiatives including gathering evidence around IT systems, device management, and security controls.

Requirements

Nice-to-Haves

What We Offer