IT Support Manager NYC

Posted Friday, August 1, 2025 at 4 : 00 AM

IT Systems Support Manager

Reports To : Director, Information and Technology

VP, Information and Technology

Location : New York City

Club Quarters Hotels is seeking a highly motivated and proactive IT Systems Support Manager to join our IT team. This critical role requires an individual with demonstrated technical proficiency and a results-orientated, hands-on approach to manage and resolve IT challenges. The successful candidate will possess exceptional interpersonal skills to effectively support diverse systems and users across our hotel portfolio within the US and UK, and the corporate office.

You will provide crucial support to our teams and guests leveraging your knowledge and expertise in our technology infrastructure. You will handle a variety of technical challenges, from daily troubleshooting to strategic systems upgrades while supporting our culture of innovation and operation efficiency. Effective in-person interaction is a vital component to success. This position is based in New York City.

Key Responsibilities

Responsibilities include, but are not limited to :

• IT System Management :

Provide comprehensive IT support and maintenance for all systems and personnel.

Assist employees with device problems and requests, both remotely and locally.

Assist senior management in the ongoing assessment and upgrading of IT systems.

Some domestic travel is required.

Perform other responsibilities as assigned by the VP, IT or Director, IT.

Computer System Skills

Proficiency with Microsoft Product lines, including Windows Server, Windows Desktop, MS Office, and Office 365.

Experience with networking protocols and components (switches and routers).

Qualifications

Excellent time management skills.

3+ years of related IT experience and / or training in equivalent areas; or an equivalent combination of education and experience.

Salary : USD $80K - $110K based on experience

Benefits :

Competitive Salary, yearly bonus based on personal achievements,

Medical, dental, and vision insurance

Paid time off (i.e. vacations, sick leave)

Hotel discounts and complimentary stays

401K

Our Commitment to Equal Opportunity

Committed to nurturing a vibrant, inclusive culture, our company reflects the richness of our communities, creating a welcoming environment. We know that we're better together, embracing the unique experiences and individual perspectives of each member of our team.

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